1. Who this agreement is with

These terms form the agreement between you (the customer) and VersaVantage LLC, trading as WebNinja. They apply from the moment you place an order and for as long as you hold a service with us. By completing an order you confirm you are of legal age and, where you order on behalf of a business, that you are authorised to do so.

2. What we provide

We provide the service described on the plan you ordered, at the specification shown on the order page at that time. The specification is the agreement; marketing copy elsewhere does not extend it.

Design work begins once the order is confirmed and the first payment has cleared. We show you the site before publishing it and adjust it until it matches what was agreed. Most sites are published within a week; where a project needs longer we tell you before taking payment.

We may change the underlying hardware or software of a service where security, capacity or supportability requires it. Where such a change materially reduces what you receive, you may cancel under clause 6 and we refund the unused part of the period.

3. What you are responsible for

• The content, texts, images and data you give us, and the right to use them. If you send us a photo or logo, you are telling us you may use it.
• The legality of what you publish.
• Keeping your account credentials confidential and telling us promptly if they are compromised.
• Complying with the acceptable use policy, which forms part of this agreement.

4. Your domain

Domains we register for you are registered in your name, not ours. You are the owner. You may transfer the domain away at any time and we will not charge you or delay it. Where a plan includes a domain, it stays included while the plan is active; if you cancel the plan the domain remains yours and you may keep renewing it with us or elsewhere.

5. Fees, billing and renewal

Prices are shown in Colombian pesos. Any figure shown in US dollars is a conversion for reference only, calculated at a rate updated daily; the amount charged is the peso amount.

Monthly plans renew automatically each month until cancelled. Domains renew yearly and we notify you at least thirty days beforehand. There is no setup fee and no minimum term, and the price you agree is the price that renews.

If a payment fails we contact you and allow ten days to resolve it. After ten days the service may be suspended. After thirty days it may be terminated and the data deleted. We always attempt to reach you first, by email and by WhatsApp.

6. Cancellation

You may cancel any monthly service at any time, effective at the end of the period already paid for. There is no notice requirement beyond that period and no cancellation fee. Write to facturacion@webninja.com.co or tell us on WhatsApp.

On cancellation you may ask for a copy of your site files and databases, which we provide at no charge in a standard format. Data is kept for thirty days after the service ends and then permanently deleted.

We may suspend or terminate a service immediately where it breaches the acceptable use policy or where the law requires it. Where circumstances allow, we tell you first.

7. Refunds

See the refund policy, which forms part of this agreement.

8. Availability

We target 99.9% availability, measured monthly and excluding announced maintenance, faults in your own content or code, and events outside our reasonable control. We do not warrant that a service will be uninterrupted or error-free.

9. Liability

Nothing here excludes liability that cannot lawfully be excluded. Subject to that, our total liability in any twelve-month period is limited to what you paid us for the affected service in that period. We are not liable for lost profit, lost business, or loss of data where you have not kept your own copies.

10. Changes to these terms

We may update these terms. Where a change materially affects your rights we give at least thirty days' notice by email. Continuing to use the service after that constitutes acceptance; if you do not accept, cancel under clause 6 and we refund the unused part of the period.

11. Governing law

This agreement is governed by the law of the State of Wyoming, United States. If you are a consumer resident in Colombia or elsewhere, this does not remove any protection you have under the mandatory consumer law of your country of residence, including the rights given by Colombian Law 1480 of 2011.

12. Contact

VersaVantage LLC · WebNinja
facturacion@webninja.com.co
WhatsApp